Ben oui, il faut bien envisager que des d\u00e9sagr\u00e9ments puissent survenir lors d\u2019un d\u00e9m\u00e9nagement\u2026<\/p>\n
Fait par des hommes, pour des hommes (du genre des humains, pardon mesdames), le risque d\u2019incident n\u2019est jamais z\u00e9ro.<\/p>\n
M\u00eame si peu de fus\u00e9es atterrissent sur un camion, on peut envisager le \u00ab oups \u00bb qui endommagera un de vos objets.<\/p>\n
Seul le \u00ab sentimental \u00bb ne se remplace jamais, mais un bon suivi de votre dossier et l\u2019aboutissement \u00e0 une solution pratique pourra vous conserver la confiance que vous avez plac\u00e9e en votre d\u00e9m\u00e9nageur.<\/p>\n
Le traitement des avaries, \u00e9galement bien mal appel\u00e9es \u00ab litiges \u00bb doit \u00eatre assur\u00e9 par votre entreprise de d\u00e9m\u00e9nagement.<\/p>\n
Bien qu\u2019en g\u00e9n\u00e9ral un \u00ab litige \u00bb d\u00e9coule d\u2019une situation dans laquelle les protagonistes ne sont pas d\u2019accord, dans ce cas, sauf exception, tout le monde est d\u2019accord, et le but est de r\u00e9parer la faute.<\/p>\n
Une proc\u00e9dure de collaboration et d\u2019\u00e9changes de documents se met en place, de fa\u00e7on tripartite, \u00e0 savoir vous, le d\u00e9m\u00e9nageur et l\u2019assureur.<\/p>\n
Primo, \u00e0 la fin de votre d\u00e9m\u00e9nagement, consignez les \u00e9ventuelles anomalies ou casses que vous aurez constat\u00e9es sur la \u00ab d\u00e9claration de fin de travail \u00bb, 2\u00e8me feuillet de la lettre de voiture, exemplaire \u00ab Livraison \u00bb. Les r\u00e9serves \u00e9mises doivent \u00eatre pr\u00e9cises et d\u00e9taill\u00e9es. N\u2019h\u00e9sitez pas \u00e0 d\u00e9border des cadres r\u00e9serv\u00e9s \u00e0 cet effet pour noter vos pr\u00e9cisions.<\/p>\n
Si vous avez oubli\u00e9 de noter vos r\u00e9serves sur la lettre de voiture, n\u2019oubliez pas d\u2019adresser \u00e0 l\u2019entreprise de d\u00e9m\u00e9nagement dans les 10 jours calendaires suivant la livraison de vos effets, un courrier recommand\u00e9 avec accus\u00e9 de r\u00e9ception d\u00e9taillant les dommages. On parle bien de 10 jours calendaires, y compris dimanches et jours f\u00e9ri\u00e9s.<\/p>\n
Vous devrez dans tous les cas, pour que vos r\u00e9clamations soient recevables apporter que ces dommages sont imputables \u00e0 la prestation de d\u00e9m\u00e9nagement.<\/p>\n
Pas toujours facile.<\/p>\n
Sachez que les garanties en mati\u00e8re de d\u00e9m\u00e9nagement comportent des exclusions (mentionn\u00e9es dans les conditions g\u00e9n\u00e9rales de vente du contrat de d\u00e9m\u00e9nagement ou dans celles du contrat de vente du garde-meubles).<\/p><\/blockquote>\n
Ainsi, les dommages \u00e9lectriques ou pertes de donn\u00e9es informatiques sont absolument exclues, le d\u00e9m\u00e9nageur n\u2019\u00e9tant pas habilit\u00e9 \u00e0 intervenir dans ces domaines, et ne pouvant, de ce fait, pas tester vos appareils ni avant, ni apr\u00e8s le d\u00e9m\u00e9nagement.<\/p>\n
Ne laissez pas s\u2019enterrer une demande de documents ou d\u2019information, la proc\u00e9dure s\u2019en trouverait gel\u00e9e.<\/p>\n
Sachez que l\u2019int\u00e9r\u00eat de l\u2019entreprise est de d\u00e9fendre votre dossier aupr\u00e8s de l\u2019assureur, afin d\u2019obtenir pour vous la meilleure r\u00e9solution de ce dossier.<\/p>\n
La satisfaction passe aussi par le s\u00e9rieux et le suivi d\u2019un tel dossier.<\/p>\n
Prenez en compte, pr\u00e9alablement \u00e0 votre d\u00e9m\u00e9nagement, les conditions particuli\u00e8res d\u2019assurances mentionn\u00e9es au devis de d\u00e9m\u00e9nagement ou au contrat de garde-meubles ainsi que des conditions particuli\u00e8res qui y sont rattach\u00e9es (franchises, possibilit\u00e9 de rachat de franchise, montant assur\u00e9, valeurs individuelles list\u00e9es \u2026)<\/p>\n
C\u2019est comme tout, quand on suit bien la recette, c\u2019est g\u00e9n\u00e9ralement bon !<\/p>\n","protected":false},"excerpt":{"rendered":"
Ben oui, il faut bien envisager que des d\u00e9sagr\u00e9ments puissent survenir lors d\u2019un d\u00e9m\u00e9nagement\u2026 Fait par des hommes, pour des hommes (du genre des humains, pardon mesdames), le risque d\u2019incident n\u2019est jamais z\u00e9ro. M\u00eame si peu de fus\u00e9es atterrissent sur un camion, on peut envisager le \u00ab oups \u00bb qui endommagera un de vos objets. […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-1214","post","type-post","status-publish","format-standard","hentry","category-conseils"],"yoast_head":"\n
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